FAQ

- Frequently Asked Questions (FAQ)

1. Do you offer Cash on Delivery (COD)?

Yes. We offer Cash on Delivery (COD) across most cities in Pakistan. Availability may vary depending on your location.

2. How long does delivery take?

Orders within Pakistan are usually delivered within **2–5 business days** after dispatch. International delivery times depend on the destination country and customs clearance.

3. Do you ship internationally?

Yes. Andaaz Boutique proudly ships worldwide. International shipping charges and delivery times vary depending on the destination.

4. How can I place an order?

Simply browse our collections, add your favourite products to the cart, proceed to checkout, and complete your order by providing your shipping details.

5. How can I track my order?

Once your order has been dispatched, we will provide you with the tracking details so you can monitor your shipment.

6. Can I exchange my order?

Yes, exchanges are available for damaged, defective, or incorrect items according to our Return & Exchange Policy. Please contact us within **3 days** of receiving your order.

7. Do you offer refunds?

At this time, we do not offer cash refunds. Eligible requests are processed through product exchange only.

8. Which payment methods do you accept?

We accept Cash on Delivery (where available) and other payment methods displayed during checkout.

9. How can I contact Andaaz Boutique?

You can reach us through:

- Phone / WhatsApp:** +92 322 7978748

- Email:** [andaazboutique84@gmail.com]

Our customer support team is available during business hours.

10. Where is Andaaz Boutique located?

Our store is located at:

- Plot G-8, Railway Road, Model Colony, Jhelum 49600, Pakistan.**

11. Are all products original?

Yes. We are committed to offering genuine, high-quality Pakistani fashion and carefully selected collections for our customers.

12. What should I do if I receive the wrong or damaged product?

Please contact us immediately with your order number and clear photos of the item. Our team will review your request and assist you as quickly as possible.